FAQ

Frequently Asked Questions

🛍️ Orders & Shipping

Do you ship to Malaysia and Thailand?: Yes! We ship to Malaysia, Thailand, and other selected countries. Shipping times and rates will be shown at checkout. For full details, please visit our Shipping Policy.
How long does delivery take?: Standard delivery typically takes 7–14 business days depending on your location. See our Shipping Policy for more information.
How can I track my order?: Once your order is shipped, you will receive a tracking number via email.

🔄 Returns & Refunds

Do you accept returns or exchanges?: All sales are final. We do not accept returns or exchanges on any products. We encourage you to review all product photos, dimensions, and descriptions carefully before purchasing. If you have any questions before buying, please don't hesitate to reach out — we're happy to help you make the right decision.
Can I return or exchange a painting?: All original artworks are final sale and are not eligible for returns or exchanges. As each piece is a one-of-a-kind original, we are unable to resell returned works.
Why no returns on original art?: Original paintings are unique, handmade works that cannot be reproduced. Unlike mass-produced products, each piece carries its own texture, finish, and character. Once a painting leaves our hands, it becomes yours — and that's a relationship we take seriously on both sides.
What if my item arrives damaged or there is a special circumstance?: We understand that unexpected situations happen. If you encounter a special case or your item arrives damaged, please contact us immediately — we handle every situation individually and will do our best to find a fair resolution. Reach out to us first before taking any other steps.
What if my painting arrives damaged?: In the rare event that your painting arrives damaged, please contact us within 48 hours of delivery with photos of the damage and original packaging. All original artwork shipments are insured — we will initiate a claim on your behalf and work toward a resolution together.

🎨 Original Artwork

How is my painting packed and shipped?: Every painting is personally packed and shipped by the founder. We take great care to ensure your artwork arrives safely — each piece is wrapped with protective materials designed to prevent damage during transit. You can expect your painting to be treated with the same care we put into creating it.

🧴 Product Care

How do I clean my beauty sponge?: Wet the sponge, apply a gentle cleanser, and massage in circular motions. Rinse thoroughly and squeeze out excess water. Allow to air dry completely before storing. For more tips, visit our Usage Tips page.
Can I use the sponge wet and dry?: Yes! Our sponges work beautifully both wet and dry. For a more airbrushed finish, dampen the sponge before use. Learn more on our Usage Tips page.
How often should I replace my sponge?: We recommend replacing your beauty sponge every 1 months with regular use for best hygiene and performance.

📦 Products

Are your sponges suitable for all skin types?: Yes! Our sponges are made with soft, skin-friendly materials suitable for all skin types including sensitive skin.
Do the colors vary between sponges?: Each sponge features a unique marble swirl pattern, so slight variations in design make every piece one-of-a-kind!
I have sensitive skin — is it safe for me to use?
Our sponges are made from soft PU foam and are designed with skin comfort in mind. As everyone's skin is beautifully unique, we recommend doing a quick patch test on a small area before first use. If any discomfort occurs, simply discontinue use. When in doubt, a chat with your dermatologist is always a good idea! 🎁 Blind Box & Mystery Box