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No Returns or Exchanges Policy
At The Sparkle Eyes, all sales are final. Due to the personal and hygienic nature of our beauty sponge products, we do not accept any returns or exchanges under any circumstances, including but not limited to:
- Products that have been opened, used, or removed from their original packaging
- Products damaged due to misuse, improper care, or negligence
- Items missing their original packaging or accessories
- Change of mind or personal preference
- Sale or promotional items
- Incorrect size/colour chosen by customer
- Delayed delivery due to customs or courier
We strongly encourage all customers to review product details carefully before completing their purchase.
Product images are captured to represent true colours as accurately as possible. However, due to variations in monitor display settings, slight colour differences between the actual product and images may occur. This is not considered a product defect, and we are unable to accept returns or exchanges based on colour discrepancy.
Original Artwork — All Sales Final
All original paintings are final sale and are not eligible for returns or exchanges. As each piece is a one-of-a-kind original, we are unable to resell returned works. We encourage you to review all product photos, dimensions, and descriptions carefully before purchasing.
Why no returns on original art? Original paintings are unique, handmade works that cannot be reproduced. Once a painting leaves our hands, it becomes yours — and that's a relationship we take seriously on both sides.
Damaged Artwork In the rare event that your painting arrives damaged, please contact us within 48 hours of delivery with photos of the damage and original packaging. All original artwork shipments are insured — we will initiate a claim on your behalf and work toward a resolution together.
Special Circumstances If you encounter any special case or unusual situation, please contact us immediately before taking any other steps. We handle every situation individually and will do our best to find a fair resolution together.
Damaged or Lost in Transit
We understand that shipping incidents can be beyond anyone's control. If your order arrives damaged or is lost during delivery, please contact us within 48 hours of receiving your order (or the expected delivery date), providing your order number and clear photos of the damaged/defective item.
Skin Sensitivity Notice
Our beauty sponges are made from soft PU foam and are designed with skin comfort in mind. As everyone's skin is unique, we recommend performing a patch test on a small area prior to full use. If any irritation or discomfort occurs, please discontinue use immediately.
For customers with known skin sensitivities or allergies, we suggest consulting with a dermatologist before use. This notice does not affect your statutory rights.
Exceptional Circumstances
While all sales are final due to the hygienic nature of our products, we understand that unexpected situations may arise. In cases such as items received in a damaged or defective condition, or orders lost due to courier error, please contact us at thesparkleeyes@icloud.com within 48 hours of delivery with your order number and supporting photos.
Each case will be assessed individually at our sole discretion, and we will do our best to assist you promptly. Please note that contacting us does not guarantee any form of compensation or replacement.
We aim to respond within 48hours.
We truly appreciate your understanding and support. Every purchase you make means the world to us, and we are committed to delivering products that bring a little more joy and sparkle to your everyday routine.
Thank you for being part of The Sparkle Eyes family. 🌟